Delivery and payment
PLEASE NOTE – if you have any problems during the payment procedure, please telephone us on 01792524385.
Frequently Asked Questions:
How can I pay for my order?
Payment by PayPal
You can use Paypal to pay by credit/debit card. You do not need a paypal account.
If you have a Paypal account and would like to use this to pay, simply choose the pay by Paypal option at the checkout to be taken to the Paypal server, and complete your payment details.
Why should I create an account?
You do not need to create an account to shop with us, you can checkout as a guest, ideal if you are only likely to be making a single order with us. However, if you are likely to make more than one order, creating an account will mean your name and address details will be stored, as well as all your previous orders.
How much does delivery cost?
UK – UK 1st class, signed for delivery is tiered as follows:
Prints A5 and under = £2.00
Prints A5-A4 = £2.50
Prints A4-A3 = £5.00
Prints A3-A2 = £7.50
Prices to the Scottish Highlands, Isles, Northern Ireland and Channel Islands are as above.
Europe tracked and signed for- For all countries outside the UK within, see below for prices. All delivery charges are stated in full in your shopping basket.
Prints A5 and under = £7.50
Prints A4-A2 = £9.50
REST OF WORLD tracked and signed for – For all countries not in the Europe, see below for prices. All delivery charges are stated in full in your shopping basket.
Prints A5 and under = £9.00
Prints A4-A2 = £10.50
How long will it take to arrive?
If you order before 12 midday we will try to dispatch your order the same day (Monday to Friday), providing there are no queries with the order. Orders received after 12 will be dispatched either the same day or the following day.
We use Royal Mail first class postage (1-2 days delivery) where possible for all UK orders.
We use Royal Mail Airmail ( 3-5 days delivery) for overseas deliveries
We will offer a refund or replacement (at our discretion) for any orders not received by 15 working days after the dispatch date. Please let us know after 15 working days if you have not received your order, and please note that we cannot refund or replace orders if you do not let us know within 80 days of placing the order. Please note that we are not responsible for refunding orders where the address details have been entered incorrectly.
Please note that we cannot leave directions to leave an order in a designated place – if the parcel is too large to fit through a letterbox and there is no one in to receive it, it will be returned to your local delivery office for collection, you should receive a Royal Mail card with further details.