Terms and conditions

Terms and conditions

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and there will be no contract between us.

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them.

How to place an order

To order an item simply click on the ‘Add to bag’ button on the product page. You can update quantities or remove the item in your shopping basket. When you have all the items you need, choose a delivery option then press ‘go to checkout’ to proceed to the checkout. You can view your shopping basket at any time by pressing the ‘open bag’ button showing in the shopping bag image at the bottom right of the page. Please see our delivery & payment page for details on how to pay for your order.

If you have any problems during the payment stage, please contact us – we will have your order on file so you don’t need to go through the ordering stage again.

After the order is placed you will receive a confirmation email with your order details – please note that you must return to the website after payment to receive your confirmation email.

Every effort is made to represent the colours of the images we sell accurately, however due to differences in monitor settings we cannot guarantee accuracy.

Please see our delivery & payment page for delivery cost and time details.

Cancellation and returns

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us or telephone us (01792524385). You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights

— For example, if goods are faulty or misdescribed.

Faulty goods

We endeavour to ensure that all orders are received in perfect condition, however we will give a full refund including postage if an order is less than satisfactory. Please contact us if you have any complaints about an order.

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